Services

  Strategy

  Market Research

  Branding

  Training

  Financial Services

  Packaged Goods

  Energy

  Healthcare

“Needless to say, there are many firms that provide research and strategy consulting services, but few can deliver the value demonstrated in performing the scope of analysis, strategies, product evaluations and practical recommendations. Your commitment and ease of doing business with your firm insured that we had a sound basis to address our most challenging business decisions."

Mr. Peter Flattery

CEO, Healthcare Insurance Reciprocal of Canada

 

Our talent is our greatest resource. Our      consultants average more than twenty       two years of experience. The industry     average is twelve years.

Consultants

Merril Mascarenhas - Strategy and Change Management

Merril Mascarenhas is a management consultant with over 20 years of research and strategy experience. He has led strategic initiatives with senior management across industries to assess business processes, identify revenue growth opportunities and improve organizational practices. He has served clients in energy, technology, retail, consumer products, health care and financial services  industries  on  a  broad  range  of  strategy,  business building and operation  issues.  Merril's  experience  in  strategic  consulting  gives  him  a  unique perspective on business challenges. Merril is passionate about bringing fresh

thinking to all business issues and challenges. He has advised senior management at leading companies like J&J, P&G, State Farm, Unilever and GlaxoSmithKline in North America, Europe and Asia. Merril has completed several Harvard Business School management programs. He also holds engineering and business degrees. Merril is a trained facilitator and frequent speaker on business strategy, brand building and competitive intelligence. He advises several non-profit organizations on management and marketing best practices. He serves on the board of Toronto East General Hospital, High Park Initiatives and BoardMatch.org. He also serves on the Branding and Strategic Planning Council of the Canadian Marketing Association and Energy and Environment Planning Committee of the Ontario Chamber of Commerce. 

Francine Burel, Operations Management

Francine has served in several senior positions in the Government of Canada including Special Advisor to the ADM (Labour Canada), Operations Chief of Human Resources (Revenue Canada, Ottawa Kingston & Sudbury Offices), Senior Policy Advisor (Public Service Commission), Project Manager, Audit & Advisory Services (Transport Canada), Chief, Veterans Allowances & Pension Payment (Veterans Affairs), Evaluation Officer and Personnel Policy Branch (Treasury Board). Ms. Burel offers an operational management background combined with over 20 years of consulting and auditing experience in the Public Service of Canada. She managed a large number of projects requiring in-depth analysis of complex issues and creative problem solving.

Francine has worked on Customer Satisfaction & Service Delivery Options, Process Improvement & Best Practices, Accountability Frameworks, Program and Individual Performance Measurement, Organizational studies and Facilitation services. She has also completed Comprehensive Audits in Corporate functions, National Airport Security, Transportation Programs, Operational and Delivery programs and Transfer Payments.

Ms. Burel has worked in a variety of projects ranging from organizational studies to the development of performance measures for senior executives.  Ms. Burel’s superior communication and presentation skills in both official languages combined with her broad experience serve to establish a climate of confidence with clients bringing parties together to develop common solutions. She has provided advisory services for several years working with Central Agencies (TBS & PSC), Human Resources and Program Manager Functions. She is fluent in French & English. Francine has a Bachelor of Arts from the University of Montreal.

Charles E. Coté PMP, P.Eng.- Business Transformation

Over 10 years of senior-level management experience in Consulting, Outsourcing and Communications organizations, in addition to 8 years IT experience in transportation, finance, government, utility and telecommunications industries.Charles focuses on high-tech and telecom industries with functional consulting specialization in enterprise architecture, network architecture, , software systems, contact centers, product/marketing management and project management. Results-oriented with a strong technical, business and people management background; highly effective strategic planner focused on enterprise & telecom architectures and software product management. Developed solutions and managed clients through direct and outsourcing relationships. Fluently bilingual in English and French. Led IT Strategy consulting projects for Hydro One and OPG focused on enterprise IT and network architectural evolution. Developed strategic recommendations on governance models, network enhancements, network-based services, infrastructure, security and service management tools, along with multi-year programs for their implementation. Built roadmaps, developed solutions, launched releases and owned product Profit and Loss responsibility for four major product portfolios:  1) J2EE-based Business Process Management Language (BPML) software vendor product line; 2) Canadian long-distance voice and fax services products;  3) International wholesale VoIP services;  4) Global consulting firm Business and Operational Support Systems service line offerings.

Philip M. Howard – IT Systems Strategy, Enterprise Content Management, and Web 2.0

Enterprise Architect, Technical Strategist, and Project Manager specializing in the design and deployment of web-based Internet and intranet/extranet eBusiness systems: strategy, architectural design, vendor selection, and deployment planning. With over sixteen years experience in technical management and consulting, Philip has contributed to eBusiness systems technical strategy, design, and deployment for government as well as global enterprises in the financial, media, telecommunications, manufacturing, and retail sectors. Formerly a Senior Consultant with a Big Four consulting firm, Philip has a strong background in collaboration portal and ECM solutions. Recent engagements include preparations for the acquisition and implementation of Provincial Archives Records & Document Management System (R/DMS) and vendor selection & implementation planning for ECM at a mid-sized insurance company. Philip has undertaken major projects in Canada, the US, Brazil, and Japan – for clients such as Eaton Corporation (Cleveland), Editora Abril (Sao Paulo), and Toyota Motors (Tokyo) – leading technical teams in network & systems infrastructure deployment, IT solution fit & gap analysis, and technical strategy/emerging technologies. Philip is a published author of technical research white papers on Enterprise Content Management and closely follows trends and issues in Web 2.0, open standards, and emerging open source technologies.

Robert Benson Lilly - Corporate Strategy and Business Transformation

Benson leads contact worldwide at the chief executive level with leading organizations in the public and private sectors such as London Underground, HP/Compaq, Metronet Rail, Tampa Tribune, MDC Communications, Thomson Learning, GO Transit and British Airways. From 1996 to 1998, Benson led Brand Potentials, a  consulting company which he founded, specializing in branding architecture, new business development and channel management. There he created Pathway, a business development tool and consulted with industry and leading business schools on “go-to-market” strategies. As Director Brand Development, at Allied Domecq, Benson generated six key product launches internationally generating $70 million in new business.

He led the brand acquisition program in Canada and negotiated a multimillion dollar distribution agreement with Russian suppliers. In the US market he managed the development of mature brands and devised strategy and plans for new business. Additionally, he negotiated exclusive production and distribution agreements to support subsidiaries in Europe, Japan and the US. Benson also has a broad base of consumer marketing experience in growth oriented environments, including Product Management responsibilities at General Foods (Jell-O, Maxwell House, New Product Development), Bristol Myers (Windex, Fleecy, Household Cleaners), through Marketing Management and General Management positions in developing Canadian companies.

David Terry - Corporate Strategy and Business Transformation

David's experience includes work in the public sector in the UK to bring about a more commercial focus to these client organizations including London Underground and British Rail. He has led the business process initiatives with a number of clients including British Rail, TTC, Sun Life, Rome Metro, Barclays Bank, SITA and Pennzoil. Mr. Terry was one of the principal architects of the COTRAL transit project in Rome Italy. David has over 22 year’s industry and consulting experience. He has an MBA Warwick University, Diploma in Transportation Studies London University UK and a Diploma in Management Studies University of Westminster UK.