Arcus Business Management Consultants
 
 
  1 Consultants
  2 Case Studies
  2 Industry Practices
  2 Functional Practices
  2 Request a proposal

  Services

  2 Marketing Strategy

  2 Branding

  1 Customer Insights

  1 Market Research

  1 Customer Loyalty

  1 CRM

  1 Marketing Organization

  1 Marketing Effectiveness
  1 Pricing
  1 Sales Deployment
  Industries

  11 Financial Services

  1 Packaged Goods

  1 Energy

  1 Telecom
  1 Automotive
  1 Retail
  1 Insurance
  1 Healthcare
 
 
 

Customer Insights

 

Deeper Customer Insights for More Effective Marketing Strategies. 

                     

Our research confirms that the most profitable companies have a deeper understanding of their most profitable customers. These companies also integrate more drivers of success in their marketing strategies including- pricing, brand equity, market segmentation, sales channels, product benefits.

Arcus focuses on understanding the key drivers of clients businesses, those that can increase ROI dramatically and provide sustained shareholder value after a client engagement is completed. We constantly research best practices in industries and functional areas to apply proven strategies in specific situations where their impact is potentially significant.

Customer Insight: From Pop Culture to Peep Culture

We have entered the age of "peep culture": a tell-all, show-all, know-all digital phenomenon that is dramatically altering notions of privacy, individuality, security, and even humanity. Some trends for social media strategies.

Deeper Insights and Proven Strategies

Our approach includes a deep understanding of our clients industry, business and competitors. We then focus on business challenges, goals and expectations. After an in-depth research in this phase, we identify relevant best practices and opportunities from our bank of market and industry research and collective experience. We apply a range of qualitative and quantitative research techniques to identify customer, prospect and organizational insights. The process may include best practice models such as multiple regression analyses for marketing strategies. 

Brand Strategy and Innovation

An interview with Mr. Geoff Craig, VP & GM, Brand Building, Unilever. Mr. Craig argues that leadership is about having a vision for innovation and creating a framework for action around the vision to allow partners and employees to pioneer new ways of working. 

Executable strategies

The bedrock of our approach on consulting engagements is executable strategies. To deliver against the promise of tangible results, we focus on relevant insights from our research, those that can address the goals of the engagement and deliver substantial long term value.         

  • Increase customer conversion rates
  • Attract profitable customers
  • Identify trends and opportunities
  • Determine allocation of resources to improve ROI
  • Evaluate how customers react to specific brand messages
  • Address competitive challenges

          

We invite you to learn more about us by browsing this site, or by contacting Merril Mascarenhas at (416) 710-2727 or by email.

 

 

  Research and Insights

  Corporate Innovation Index: Benchmark your organization, process

     and program performance. Clients like Kraft Foods have leveraged

     the Innovation Index.

  The Business of Climate Change: A survey of 1,200 business leaders.

  Strategy: The future of value: Ambidextrous Leadership.
  Operations: Operational Excellence as a Strategic Weapon.
  Retail: The Challenge of Dissatisfied Consumers.
  Telecom: The marriage of music and mobility.
  Financial Services: Enhancing Profitability and Performance.
  Healthcare: Tracking competitive dynamics and ROI.
  Pharmaceutical sales: Challenge of access to physicians.
  Client Successes
Healthcare workers smiling

  Healthcare

A survey of over 200 CEOs of hospitals on trends in technology adoption, culture change and patient safety for a strategy to deliver superior value to over 450 North American healthcare organizations.

Shopping in grocery store

  Retail

A new merchandising and marketing platform with a market potential assessment of the corporate brand as a destination for products and services that would promote a “healthy home”.

Retail Therapy

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Accelerated growth strategy by identifying the most profitable customers in the category and significant long term growth opportunities.

Golf

  Leisure

Leveraged deeper insights for a retail company in the golf market resulting in a focus on profitable and high growth golf markets. We developed a 10 year strategic plan based on projected shifts in customer trends in a sport.

Medication The image “http://mckinsey.com/global/firm/images/arrow_red.gif” cannot be displayed, because it contains errors.  Pharmaceuticals
We repositioned a leading eye care brand with a new marketing, retail and pricing strategy. The strategy increased share by 60% in two years to move the brand to a market leader position.
Telecom 1a

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A $2Billion technology company turned to us to help them identify vectors of growth with a segment based approach to match products and services with customer needs.

Financial concept

  Insurance

Corporate and business unit strategy for a large insurance provider in partnership with the Group VP and a new management team of 24 senior managers following a merger of two insurance companies.

New energy wind turbines

The image “http://mckinsey.com/global/firm/images/arrow_red.gif” cannot be displayed, because it contains errors.  Energy

Reversed declining share in a home heat category for one of the largest energy associations in North America with over 400 members including Shell, Ultramar, Esso, Petro-Canada and Irving.

   Knowledge and Insight

  Business Strategy

  Operations
  Marketing Strategy
  Training
  Change Management
  Carbon Emissions
  Culture Change
  Customer Satisfaction
  Business Processes
  Succession Planning

  Resources for the C-Suite

  Links for executives

  Books
  Thought Leadership
ROI Audit

A strategy will be most successful when core competencies and aligned activities enable the company to offer a value proposition that is better than competitors.

Find out your company's performance against a benchmark of 500 of North America's most successful companies.

Contact us for an ROI audit and an evaluation of your corporate and brand strategy.