Arcus Business Management Consultants
public sector
Strategy, growth, organization, change management, operations consulting   Highlights and features  

Strategy Planning and Outcomes

What can business leaders learn from the sharp drop in the price of crude oil? Experts can be wrong. Expect the unexpected. Plan for a range of possible outcomes.


Victor Garcia

Performance Improvement

Mr. Victor Garcia, Chief Technology Officer of HP has a message for CEOs on collaboration, strategy and operationalizing innovation: performance improvements will come from new technologies.

ING Direct Canada - Arcus Toronto

Managing Customer Engagement

Mr. Andrew Zimakas, Chief Marketing Officer at ING Direct Canada says the conversation today is not focused on strengthening the lower end of the financial pyramid.


sustainability, change management, innovation, strategy Lessons in leadership Sustainable business strategies Arcus Innovation Series

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  Featured Client Success

   A comprehensive approach integrates

   process and human dimensions of


  AODA Compliance

   The new Accessibility standard for

   customer service requires employers to

   establish policies and practices.

   Succession Planning

   Taking charge in a new leadership

   position with six proven steps.

  Sustainability Audit

   Audit your CSR practices and

   develop a sustainability strategy.

   Employee engagement

   CEOs know that change happens

   when employees are engaged. What

   is your strategy?

  Latest Research

   Interviews with CEOs of leading   

   companies on their growth and

   leadership strategies.

  Culture Change Strategy

   How do leading organizations manage

   culture change? Create a culture

   change strategy.

  Growth Strategy

   In uncertain times, focus on strategies

   that have worked for the most 

   admired companies.

  Innovation Workshop

   Contact Arcus for an innovation      

   workshop for your senior



   Find out more about our proven

   marketing and sales strategies.

  Change Management

   Appreciative inquiry can create more

   effective ways to manage change.

  Sustainability Audit

   Audit your Green and Corporate

   Social Responsibility programs against

   best in class benchmarks.

  Employee Motivator Score   

   Assess your employee base for

   satisfaction based on best practices.

  Strategy Planning

   Arcus can help your management

   team with their strategy planning.

  Employee engagement

   Increase employee productivity by over

   10% in six months with best practices.

  Hospitality Trends- 2015

   Ten trends that will reshape the

   industry over the next ten years.

  Leadership- 2020

   Ten lessons in leadership from over

  2000 senior executives.

  QR Codes

   How a real time mobile information tool

   is revolutionizing on-demand


  B2B Marketing

   Five Trends driving B2B Marketing and

   Sales in 2013

  The Future of Value

   Ambidexterous leadership can change

   the way CEOs approach strategy.

  Healthcare Procurement

   By 2015, 55% of healthcare purchasing 

   in Canada will originate GPOs.

  Strategy Planning

   Five pillars for your strategy planning

  process- ensure processes are creative

   and drives business imperatives. 

   Highlights and Features


The Workplace Generation Gap

The "Silver Tsunami" is here. How to Adapt your People Strategy to Engage Boomers and Millennials.

Janine Sumner Keogh


What does it take to innovate?

Ms. Janine Keogh, VP- Consumer Insight & Strategy, Kraft Canada says innovation requires a simplified framework, a pervasive corporate culture and deeper customer insight.


Top Retail Trends for 2015

Showrooming will grow, real time NFC will be a game changer and contextual shopping experience will accelerate.


Innovation and Growth

Innovative organizations harness VUCA (Volatility, Uncertainty, Complexity and Ambiguity) to succeed- a military strategy term to assess general conditions and situations.

doug henley Health Human Resources


Health Human Resources and Advocacy

Dr. Douglas Henley, M.D., FAAFP, Executive VP and CEO of the American Academy of Family Physicians talked with Arcus about leading an advocacy organization.

Change Management, Arcus Consulting Toronto


Change Management in 2014

Based on a survey of 1,800 executives, Arcus has identified 10 themes that organizations need to consider, such as setting trigger points and forecasting realistically, when managing change.


Do flex hours increase productivity?

An Arcus Human Capital survey conducted in April 2014 indicates that 75 percent of employees in Canada want a better work-life balance. A four-day work week is gaining momentum in North America..

jeff cates


Managing Customer Expectations

Mr. Jeff Cates, Managing Director of Intuit Canada talks about customer insights, growth and change as key elements of a successful business strategy.

Microsoft’s acquisition of Minecraft


Microsoft’s Acquisition of Minecraft: A teaching moment

The recent news of Microsoft’s acquisition of Minecraft, is further evidence that in the technology world, the larger players are beginning to eye external entrepreneurs as essential to their growth, possibly more so than their own R&D.

board governance arcus


The Board's role in Growth and Strategy Oversight

It is unclear to a majority of Directors how Board oversight translates into tangible actions with regard to formulation and execution of growth strategies.

anthony lacavera


Growth in a challenging market

Mr. Anthony Lacavera, CEO of Globalive Communications Corp. talks about Globalive's strategy for profitable and sustainable growth. 

Mr. Donald McInnes


Board Performance

Improving board performance- an interview with Mr. Donald McInnes- Chair of Prostate Cancer Canada and Executive Vice Chairman of Alterra Power Corp.

scenario planning


Scenario Planning - an underutilized Strategy Tool

Why scenario planning is arguably the most important step in your strategy planning process. Arcus research indicates that one reason many CEOs are unhappy with their strategy planning is because they have not embedded scenario planning into their strategy process.




The challenge with "Work@Home" telecommuting. Is it good for organizations, employees or both? On balance, does it improve productivity, morale and employee loyalty?

Embedding Sustainability in an Organization


Embedding Sustainability in an Organization

Ms. Jody Kuzenko, General Manager, Sustainability at Vale Base Metals says, embedding sustainability is a necessary condition to run a successful business.



High Net-worth Philanthropy

The 2013 Arcus Study of High Net-Worth Philanthropy identifies the top reasons why Wealthy Donors give or stop giving. Interestingly, 80 percent of wealthy households stop giving to a charity because they no longer feel connected to the organization.

corporate round tables


Advisory Boards

Arcus Advisory Boards and Roundtables allow Executives to reach out to their peer group for perspectives in confidence without time consuming and costly interventions. Join one of over 100 advisory roundtables related to Innovation, Leadership, Strategy, Marketing, HR, Finance, IT and more.

Culture Change


Culture Change Strategies

Companies are experiencing a mismatch between the way they need to operate and the culture that exists within to support this way of working. Appreciative Inquiry can help.



C-Level view on strategic planning

Arcus talked to 1200 top executives about the challenges of leading and managing. The survey indicates strategic planning can be a frustrating exercise.

Victor Garcia


Innovation and Technology

An interview with Mr. Victor Garcia, Chief Technology Officer of HP. He has a message for CEOs on collaboration, strategy and operationalizing innovation. He says most performance improvements will come from new technologies.

Kathryn Fitzwilliam


"Think Food" Strategy

Customer engagement and corporate culture. An interview with Ms. Kathryn Fitzwilliam, Corporate Vice President, Marketing Resources. Ms. Fitzwilliam argues that first and foremost you need to make sure that people understand and support a shared objective.

charlotte grezo - CSR - Arcus



An interview with Ms. Charlotte Grezo, Group Director, Corporate Social Responsibility Strategy, Centrica plc. Ms. Grezo says the approach to CSR requires a balance between managing the risks with maximizing the positive consequences of doing business.

Roger Dunbar



An interview with Mr. Roger Dunbar, VP Digital Media & Business Development at The Globe and Mail. Mr. Dunbar says innovation is not ideation. What you need is a structure wrapped around everything so that organizations can actually implement those ideas. 

arcus search


What does it take to innovate?

CEO viewpoint on managing growth

The most important leadership lesson

Appreciative Inquiry and Culture Change

Performance and position evaluations

The seven biggest strategy mistakes

Employee Engagement and Culture


future of healthcare

Ideas that matter.

Riveting talks by the world's most fascinating thinkers and doers.

Arcus View from the Top

Interviews with 2015 senior executives on growth and change

Featured Interviews

Ms. Charlotte Grezo

Group Director, Corporate Social Responsibility Strategy,

Centrica plc.

Mr. Victor Garcia

Chief Technology Officer,

Hewlett-Packard (HP)

Mr. Alan Depencier

Head, Marketing Services and Transformation, RBC Royal Bank

Mr. Neil Seeman

Director and Primary Investigator, Health Strategy Innovation Cell, University of Toronto

Mr. Jim Leech

President and CEO, Ontario Teachers' Pension Plan

Mr. Dirk Miller

Vice President, Corporate Communications, Siemens AG

Mr. Anthony Lacavera, CEO, Globalive Communications Corp

Kathryn Fitzwilliam, Corporate VP, Maple Leaf Foods

Tom Anselmi, EVP & COO, Maple Leaf Sports & Entertainment Ltd.


On average, our consultants have 22

years experience, twice the

consulting industry average.

Case Studies

Learn more about our expertise and  problem solving capabilities.

Arcus Leadership Surveys

q Drivers of Innovation

q Attitudes to climate change

Green Marketing and Strategy

How can a brand strategy be made greener?

Managing In Uncertain Times

Consumers become more cautious in their expenditures. However, the shift isn't always towards value.

Hospitality Industry

Ten trends that will reshape the industry over the next ten years.

Latest Research

Interviews with CEOs of leading companies on their growth and

leadership strategies.

Innovation Leaders

Interviews with senior executives on their approach to innovation.

Public sector

Our service offering is customized to address the needs of the public sector.


A comprehensive toolkit of approaches to help clients with specific needs.

Brand Strategy

Managing complex and fragmented markets is a priority for CEOs.

Green Strategy

Is your corporate sustainability strategy working. What is your ROI?

Succession planning

Have you developed a succession plan for all tiers of your management teams?

Managing Diversity

Customers increasingly expect your workforce to be representative of their community.

Managing the Rate of Change.

Deploy these eight strategies to increase employee satisfaction and boost their productivity.

Tom Anselmi is Executive Vice President & Chief Operating Officer of Maple Leaf Sports & Entertainment


Engaging Sports Fans

Mr. Tom Anselmi, Executive Vice President & Chief Operating Officer, Maple Leaf Sports & Entertainment Ltd. says expectations of fans have continued to rise. Meeting these rising expectations requires a concerted effort to strengthen service and value.

Jim Leech, President and CEO, As head of the Ontario Teachers' Pension Plan


Managing Change

Mr. Jim Leech, Ex. President and CEO of Ontario Teachers' Pension Plan, with $129.5B in net assets, spoke with Arcus about the overriding lesson from the financial crisis.



Highly Reliable Organizations (HROs)

Researchers believe a strong culture is the most critical underlying feature of their accomplishments.

marketing innovation


Risk averse climate is eroding innovation in marketing

An Arcus Consulting Group survey of 430 senior marketing executives in Canada, conducted in Jan 2013, indicates that since the recession began, companies have adopted more cautious marketing strategies.3

employee engagement


Arcus Employee Motivator Score (EMS)

Would your employees recommend your company to others? The simple query to employees is shaking up the way executives manage human capital.

strategic planning toronto


Facts every CEO must know about Social Media

Today most CEOs are faced with many questions regarding Social Media. What is the ROI? Is it worth investing in? What are the tangible benefits? A lack of a persuasive business case has resulted in some inertia with regard to investing in the space.

Detlev Zwick


Sustainable Business Strategies

Can a green strategy translate into a competitive advantage in these uncertain times? By Detlev Zwick, PhD, Associate Professor of Marketing, Schulich School of Business, York University
retail trends canada


Rising Consumer Debt and Retail Growth in 2015

Will increased debt and employment uncertainty hit Canadian retailers in 2015? Arcus surveyed retail executives to find out about their opinions and expectations about rising consumer debt and growth strategies.


social media market research measurement toronto


New Social Media Impact Measurement Tools

Arcus interviewed 35 Market Research buyers to understand the opportunities for performance improvement in social media market research, monitoring and measurement, in partnership with the Market Research and Intelligence Association (MRIA).



Government policy can drive change

Senior executives want to see a structured and collaborative approach to government policy. A survey of 1,200 business leaders on sustainability, economic, environmental, and social performance.



The challenge of dissatisfied customers

Customers are bound to talk about their experiences. They are 10 times more likely to talk about bad experiences vs. good ones.

change management


Managing the Rate of Change

Eight principles of managing change can have a substantial impact

on the probability of success. Over 70 percent of organizations say

their results of their change plans are far below their expectations.

See our complete collection of articles on the managerial implications of strategic planning.


Featured Research

organizational chart, position evaluations

Go to the Organization section for more research and insights.

Featured Change Management Case Study

The challenge from the client: Due to a more intensely competitive environment and industry the client is experiencing a mismatch between the way the organization needs to operate and the culture that exists within to support this way of working. There was therefore a need to look carefully at elements of the culture that should be retained and built upon and those which needed to be influenced and changed over time. Read More



Managing Change- three lessons from CEOs

Leaders say values are at the core of a change management plan. Employees look for leadership and executive sponsorship in their beliefs and practices. Developing some simple rules can help teams work cohesively and communicate seamlessly.


New Research on Social Media Measurement

Arcus interviewed 35 market research buyers in partnership with the Market Research and Intelligence Association of Canada (MRIA) to understand the opportunities for performance improvements in social media market research, monitoring and measurement.


Managing Teams, Capacity and Work-flow

Three lessons from successful CEOs to streamline work flow across departments. The concept of a core team that stays small until you really are forced to scale it up is the preferred approach of innovative companies to manage work flow. The core team concept allows for a more open style of management and culture.


Insights from the 2013 Arcus Study of Net-Worth Philanthropy

The 2013 Arcus Study of Net-Worth Philanthropy has identified some interesting trends on attitudes and giving behaviors of high net-worth donors, including reasons they give or stop giving.


Patient and Staff Satisfaction at Health Care Organizations

Health care organizations are increasingly interested in retaining existing staff while engaging patients; ensuring patient and staff satisfaction provides an indication of how successful the health care organization is at providing products and/or services.


The Board’s Roles in Growth & Strategy Oversight

It is unclear to most board members how this oversight translates into tangible actions with regard to formulation and execution of growth strategies. For the past decade, organizations have optimized operations and focused on risk and compliance. Now, organizations are shifting their focus to oversight of growth and strategic planning.

Latest Research and Insights


5 steps to accelerate corporate growth

A focus on customer referrals, automation, new products and markets are the top drivers of growth.


Best Practices in Sustainability Risk Management

A comprehensive program to identify, understand and manage risks provides greater certainty to employees and other stakeholders.


Trends in Business Transformation Strategies

Success Strategies for Differentiated Enterprises.


Challenges Facing Canadian Manufacturers.

Managing complexity and increasing flexibility of operations. Arcus  survey of leaders of 200 manufacturing companies.


Banks and Customer Advocates

Only 27% of bank customers are advocates today. The larger banks face the biggest organic growth challenge related to advocacy. 


Marketing in a recession

In a recession, consumers are likely to become cautious in their expenditures. But they don't always cut back. They tend to change the mix of brands purchased.


Sales Deployment Strategies and Territory Alignment

High Prescribing physicians receive 3-5 times the sales calls they received ten years back. Today life science organizations are focusing their efforts on the most profitable markets.


Green Marketing Strategies

Only 17% of consumers are willing to pay a premium for green products and services. Marketers should consider a green strategy only if they can deliver on promises.


Patient Safety Report

A disconnect between how patient safety is discussed and how it is actually defined. Many hospitals recognize the need for multifaceted change for improving patient safety.


Employee engagement and profitability

Even in today's soft economy, there's a competitive edge overlooked by many organizations: employee performance management.


Growth in a Recession

How consumption smoothing is changing the way retailers approach growth. All things constant this means consumers use savings as a tool to compensate when incomes are low to maintain living standards.


Appreciative Inquiry

How appreciative Inquiry is changing the way companies search for the best in people, organizations, and the business environment.


The Challenge of Dissatisfied Customers

Customers are bound to talk about their experiences. They are 10 times more likely to talk about bad experiences vs. good ones.

Arcus Knowledge and Ideas


Strategy is all About Implementation

Outcomes are most predictable when initiatives and competencies are aligned. Learn about our Strategic Planning Processes.


Corporate Innovation Index

Benchmark your organization, process and program performance. Clients like Kraft Foods have leveraged the Innovation Index.


The Business of Climate Change

A survey of 1,200 business leaders on sustainable business practices. Grow profitably while engaging stakeholders.


Best practices to build a great business.

Highly profitable companies and their practices.

By Francine Burel, Director, Performance Improvement


Arcus Marketing Effectiveness Models

Arcus has created three popular matrices for Brand Strategic Planning, Marketing Effectiveness and Portfolio Performance.


Why Consumers Prefer the Extremes

Choices customers make that can impact share.


Why setting up a customer advisory board makes sense

They can provide real world insights into businesses.


Developing Winning Strategies.

How to develop and sustain competitive advantage.

By Merril Mascarenhas, Managing Partner, Strategy


Employee and customer satisfaction 

There's a direct link between employee & customer satisfaction and improved financial performance.


Highly Reliable Organizations (HROs) 

Researchers believe a strong culture is the most critical underlying feature of their accomplishments.


Taking charge in a new leadership position

Getting off to a strong start establishes the foundation for long-term success is built. 


Trends in Leadership: Ambidextrous Leadership.

Today’s leading CEOs are going down a road business will travel. By David Johnston, Director, Change Management


Healthcare technology trends

Why its important to document and demonstrate value.

By Merril Mascarenhas, Managing Partner, Strategy


Enterprise architecture

Roadmaps towards executing on the Enterprise Architecture. By Charles E. Côté PMP P.Eng, Director, Operations Strategy


Strategies for Differentiated Enterprise Communications.

Establish a sustainable long-term vision. By Charles E. Côté PMP P.Eng, Director, Operations Strategy


Successfully Managing the Rate of Change

A simple formula from the fastest growing companies.

By Francine Burel, Director, Performance Improvement

Client Successes
Healthcare workers smiling


- Identified best practices in patient safety at over 450 hospitals

- Sales deployment strategy for a Fortune 500 life sciences company

sustainability risk management


- New merchandising and marketing strategy for grocery retailer

- Market potential assessment and analysis for a sports retailer

Why Consumers Prefer the Extremes

Packaged goods

- New business opportunities assessment and growth strategy

- Customer base assessment to identify the most profitable customers

New energy wind turbines


- Strategy to restructure and growth the lubricants business

- Customer base assessment and growth strategy in heating segment



- Repositioned pharmaceutical brand to target new markets

- Sales deployment and optimization strategy for medical device



- Assessment in the golf market for a retailer and growth strategy

- 10 year strategic plan for specific customer segments

Financial concept


- Corporate and business unit strategy with innovation assessment

- Knowledge and Document management strategy

telecom wireless manufacturing and marketing trends


- Growth strategy in 36 business segments

- Sales deployment assessment and optimization strategy

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Industries : Healthcare : Public Sector : Packaged Goods : Energy : Telecom : Financial Services : Retail :  Renewables
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