About Arcus
Strategy, growth, organization, change management, operations consulting   Highlights and features
  doug henley Health Human Resources

HHR and Advocacy:: Dr. Douglas Henley, EVP and CEO of the American Academy of Family Physicians on advocacy at Associations.

jeff cates Insights: Mr. Jeff Cates, Managing Director of Intuit Canada talks about customer insight as a key elements of strategy.
ING Direct Canada - Arcus Toronto

Loyalty: Mr. Andrew  Zimakas, CMO at Tangerine Bank says the focus needs to be on the lower end of the financial pyramid.

Mr. Donald McInnes Board performance: Mr. Donald McInnes- Chair of Prostate Cancer Canada and Executive Vice Chairman of Alterra Power Corp.
Janine Sumner Keogh

Innovation: Ms. Janine Keogh, VP- Consumer Insight & Strategy, Kraft Canada says innovation requires a framework.

Victor Garcia Collaboration: An interview with Mr. Victor Garcia, CTO of HP. He says new technologies will drive performance and collaboration.

Take Action

Leadership Viewpoint and ideas from innovative leaders to help organizations grow, innovate and optimize their performance in many areas including HR, Marketing, Sales and Operations.


Solve your toughest problems

Working with experts, Arcus has identified questions and selected insights that will get you the answers to your business problems.

Dirk Miller

Siemens on R&D and Growth Strategy

Mr. Dirk Miller, VP, Siemens. says investments in research and development can be an effective growth strategy for companies today.

Strategic planning

CEO view on strategic planning

A survey of over 1500 C-level executives indicates strategic planning can be a frustrating exercise. The top concern is lack of visibility into the impact of plans.

Geoff Craig

"Be Remarkable"- A vision for leadership

Mr. Geoff Craig, VP and GM, Unilever says leadership is about creating a framework for action around a vision to allow teams to pioneer new ways of working. 

Embedding Sustainability in an Organization

Embedding Sustainability in an Organization

Ms. Jody Kuzenko, GM, Sustainability at Vale Base Metals says, embedding sustainability is a success driver.

anthony lacavera

Growth in a challenging market

Mr. Anthony Lacavera, CEO of Globalive Communications Corp. talks about a strategy for sustainable growth. 

Kathryn Fitzwilliam

"Think Food" Strategy

Ms. Kathryn Fitzwilliam, Corporate Vice President, Marketing Resources says first, people need support a shared vision.

Roger Dunbar

The Globe and Mail on Ideation and Innovation

An interview with Mr. Roger Dunbar, VP Digital Media & Business Development says innovation is not ideation. 

Tom Anselmi is Executive Vice President & Chief Operating Officer of Maple Leaf Sports & Entertainment

Engaging Sports Fans

Mr. Tom Anselmi, EVP & COO, Maple Leaf Sports & Ent. Ltd. says fans expectations for value have risen.  

Jim Leech, President and CEO, As head of the Ontario Teachers' Pension Plan

The overriding lesson from the financial crisis

A viewpoint from Mr. Jim Leech, Ex. President and CEO of Ontario Teachers' Pension Plan, with $129.5B in net assets.

charlotte grezo - CSR - Arcus

Balancing CSR and Risk Management

Ms. Charlotte Grezo, Group Director, Corporate Social Responsibility Strategy, Centrica plc. on finding the balance. 

Detlev Zwick

Green strategy and Revenue Growth

Detlev Zwick, PhD, Professor of Marketing, Schulich School of Business, York University on green growth.

corporate round tables

Arcus Advisory Boards and Round tables

Advisory Boards and Roundtables allow Executives to share perspectives in confidence without costly interventions.  


Insights and Research from one of Canada's top management consulting firms. We help clients develop strategies in over 30 sectors such as healthcare, retail, pharma, consumer, finance and technology.

Microsoft’s acquisition of Minecraft

Microsoft’s Acquisition of Minecraft

It is further evidence that the larger players are beginning to eye external entrepreneurs as essential to their growth.

Change Management, Arcus Consulting Toronto

A road map for transformational change

Top ten drivers of transformational change, such as, forecasting realistically.


The Workplace Generation Gap

The "Silver Tsunami" is here. How to Adapt your People Strategy to Engage Boomers and Millennials.

board governance arcus

The Board's role in Growth and Strategy Oversight

It is unclear to a majority of Directors how Board oversight of strategy translates into tangible actions.


Do flex hours increase productivity?

An Arcus Human Capital survey indicates that 75 percent of employees in Canada want a better work-life balance.

scenario planning

Scenario Planning - an underutilized Strategy Tool

Why scenario planning is arguably the most important step in your strategy planning process.


The challenge with "Work@Home" telecommuting

Is it good for organizations, employees or both? On balance, does it improve employee productivity?


Top Retail Trends in 2015

Showrooming will grow, real time NFC will be a game changer and contextual shopping will accelerate.


What does it take to innovate?

Innovative organizations harness VUCA (Volatility, Uncertainty, Complexity and Ambiguity) to succeed.


Why wealthy donors stop giving

An Arcus Study of High Net-Worth Philanthropy identifies the top reasons why Wealthy Donors give or stop giving.

Culture Change

Culture Change and Appreciative Inquiry Strategies

Companies are experiencing a mismatch between the way they need to operate and the culture that exists within.


C-Level view on strategic planning

Arcus talked to 1200 top executives about the challenges with strategic planning- it can be a frustrating exercise.


Strategy Planning and Outcomes 

What can business leaders learn from the sharp drop in the price of oil? Experts can be wrong. Expect the unexpected.

Emerging trends
board governance arcus

Arcus Innovation Institute

For ideas that matter - Why innovate now? Contact us for a presentation on how others are harnessing innovation.

employee engagement

Arcus Employee Motivator Score (EMS)

Would your employees recommend your company to others? The simple query to employees is changing strategies.


Economic, environmental, and social performance

Senior executives want to see a collaborative approach to government policy- survey of 1,200 business leaders.

change management

Managing the Rate of Change

Eight principles of managing change can have a substantial impact on the probability of success. 

sustainability risk management

Facts every CEO must know about Social Media

What is the ROI? Is it worth investing in? What are the tangible benefits? Is there a persuasive business case?

Financial concept

Latest Research

Interviews with CEOs of leading companies on their growth and leadership strategies.


AODA Compliance: The new Accessibility standard for customer service requires employers to establish policies and practices.

Succession Planning: Taking charge in a new leadership position with six proven steps.

Employee engagement:    CEOs know that change happens when employees are engaged. What is your strategy?


Culture Change Strategy: How do leading organizations manage

culture change? Create a culture change strategy.

Growth Strategy: In uncertain times, focus on strategies that have worked for the most admired companies.

Innovation Workshop: Contact Arcus for an innovation workshop for your senior executives.

Hospitality Trends- 2015: Ten trends that will reshape the

industry over the next ten years.

Leadership- 2020: Ten lessons in leadership from over 2000 senior executives.

QR Codes::How a real time mobile information tool is revolutionizing on-demand marketing.

B2B Marketing: Five Trends driving B2B Marketing and Sales in 2015

Ideas that matter: Riveting talks by the world's most fascinating thinkers and doers.

Arcus View from the Top: Interviews with 2015 senior executives on growth and change

Featured Interviews

Ms. Charlotte Grezo, Group Director, Corporate Social Responsibility Strategy, Centrica plc.

Mr. Victor Garcia, Chief Technology Officer, Hewlett-Packard (HP)

Mr. Alan Depencier, Head, Marketing Services and Transformation, RBC Royal Bank

Mr. Neil Seeman, Director and Primary Investigator, Health Strategy Innovation Cell, University of Toronto

Mr. Jim Leech, Ex. President and CEO, Ontario Teachers' Pension Plan

Mr. Dirk Miller, Vice President, Corporate Communications, Siemens AG

Mr. Anthony Lacavera, CEO, Globalive Communications Corp

Kathryn Fitzwilliam, Corporate VP, Maple Leaf Foods

Tom Anselmi, EVP & COO, Maple Leaf Sports & Entertainment Ltd.

Green Strategy: Is your corporate sustainability strategy working. What is your ROI?

Succession planning: Have you developed a succession plan for all tiers of your management teams?

Managing Diversity: Customers increasingly expect your workforce to be representative of their community.

New Social Media Impact Measurement Tools: Arcus interviewed 35 Market Research buyers to understand the opportunities in social media market research, monitoring and measurement, in partnership with the Market Research and Intelligence Association (MRIA).



Growth: Find out more about our proven marketing and sales strategies.

Change Management: Appreciative inquiry can create moreeffective ways to manage change.

Sustainability Audit: Audit your Green and Corporate Social Responsibility programs against best in class benchmarks.

Employee Motivator Score: Assess your employee base for satisfaction based on best practices.

Innovation Workshop: Contact Arcus for an innovation workshop for your senior executives.

Growth: Find out more about our proven marketing and sales strategies

Change Management: Appreciative inquiry can create moreeffective ways to manage change.

Strategy Planning: Arcus can help your management team with their strategy planning.

Employee engagement: Increase employee productivity by over

10% in six months with best practices.

The Future of Value: Ambidexterous leadership can change the way CEOs approach strategy.

Healthcare Procurement: By 2015, 55% of healthcare purchasing in Canada will originate GPOs.

Strategy Planning: Five pillars for your strategy planning process- ensure processes are creative and drives business imperatives. 

Arcus Leadership Surveys: Drivers of Innovation and Attitudes to climate change

Green Marketing and Strategy: How can a brand strategy be made greener?

Managing In Uncertain Times: Consumers become more cautious in their expenditures. However, the shift isn't always towards value.

Hospitality Industry: Ten trends that will reshape the industry over the next ten years.

Latest Research: Interviews with CEOs of leading companies on their growth and leadership strategies.

Innovation Leaders: Interviews with senior executives on their approach to innovation.

Public sector: Our service offering is customized to address the needs of the public sector.

Organization: A comprehensive toolkit of approaches to help clients with specific needs.

Brand Strategy: Managing complex and fragmented markets is a priority for CEOs.

Managing the Rate of Change: Deploy these eight strategies to increase employee satisfaction and boost their productivity.

Rising Consumer Debt and Retail Growth in 2015:: Will increased debt and employment uncertainty hit Canadian retailers in 2015? Arcus surveyed retail executives to find out about their opinions and expectations about rising consumer debt and growth strategies.

The challenge of dissatisfied customers: Customers are bound to talk about their experiences. They are 10 times more likely to talk about bad experiences vs. good ones.

See our complete collection of articles on the managerial implications of strategic planning.
Below is a sample of the range of services that Arcus has provided to clients. Please contact Arcus for case studies and to discuss how we can help you.


Growth and Strategy

Strategy Planning


Marketing and Sales

Marketing Strategy

Market Research

Capability Building

Marketing Effectiveness

Territory / Sales Deployment

Human Resources

Job Evaluations

Executive Rewards

Employee Effectiveness

Leadership Training

Performance Management

Executive Search

Board Governance

Board and Executive Compensation

Board Director Recruitment

CEO Performance Evaluations

Transformational Change

Organization Design

Capacity Planning

Culture Change

Change Management

Private Equity



Succession Planning

Non-Profit Sector



Universities and Colleges

Non-profit Charities

Occupational Standards 

Market Research

Program Audit

Strategy Planning

Your Challenges



Manage Growth

Acquire and engage customers

Survey prospects and customers


Attract and retain talent

Employee assessments

Recruit staff and executives


Manage change

Manage innovation

Employee engagement

Workforce productivity


Our Experience


Case Studies: Learn more about our expertise and  problem solving capabilities.

Fees and quality: Our fees are competitive, flexible and designed to deliver superior value to clients.

Typical engagements: We surround clients with a wide range services to meet their evolving requirements.




Public Sector

Packaged Goods




Financial Services 




arcus search

Featured Research

organizational chart, position evaluations

Go to the Organization section for more research and insights.

Featured Change Management Case Study

The challenge from the client: Due to a more intensely competitive environment and industry the client is experiencing a mismatch between the way the organization needs to operate and the culture that exists within to support this way of working. There was therefore a need to look carefully at elements of the culture that should be retained and built upon and those which needed to be influenced and changed over time. Read Mores



Managing Change- three lessons from CEOs

Leaders say values are at the core of a change management plan. Employees look for leadership and executive sponsorship in their beliefs and practices. Developing some simple rules can help teams work cohesively and communicate seamlessly.


New Research on Social Media Measurement

Arcus interviewed 35 market research buyers in partnership with the Market Research and Intelligence Association of Canada (MRIA) to understand the opportunities for performance improvements in social media market research, monitoring and measurement.


Managing Teams, Capacity and Work-flow

Three lessons from successful CEOs to streamline work flow across departments. The concept of a core team that stays small until you really are forced to scale it up is the preferred approach of innovative companies to manage work flow. The core team concept allows for a more open style of management and culture.


Insights from the Arcus Study of Net-Worth Philanthropy

The Arcus Study of Net-Worth Philanthropy has identified some interesting trends on attitudes and giving behaviors of high net-worth donors, including reasons they give or stop giving.


Patient and Staff Satisfaction at Health Care Organizations

Health care organizations are increasingly interested in retaining existing staff while engaging patients; ensuring patient and staff satisfaction provides an indication of how successful the health care organization is at providing products and/or services.


The Board’s Roles in Growth & Strategy Oversight

It is unclear to most board members how this oversight translates into tangible actions with regard to formulation and execution of growth strategies. For the past decade, organizations have optimized operations and focused on risk and compliance. Now, organizations are shifting their focus to oversight of growth and strategic planning.

Services : Strategy : Change Management : Growth : Marketing : Operations : Market Research :  Public Sector : Training : Sustainability : Probono
Industries :Healthcare : Public Sector : Packaged Goods : Energy :Telecom :Financial Services : Retail :  Renewables
Contact us : About Us : Ideas : Client Service : Client Successes : Consultants : Latest Research


About UsYour challengesOur servicesIndustry sectors